Terms of Service

Preamble

The following provisions establish the general conditions of sale of the products offered by the company ECOM FLAIRERS, on its website: www.little-flair.com.

ECOM FLAIRERS is a SARL company with a capital of 2 000€, registered at the RCS of Nanterre under the number 852 721 273, whose head office is at 67 bis route de la reine, 92100 Boulogne Billancourt, France.

Article 1 – Application

The present general conditions of sale are intended to govern the contractual relations between www.little-flair.com, hereinafter referred to as LITTLE FLAIR, and any person making a purchase through the site www.little-flair.com, hereinafter referred to as the buyer.

The buyer has free access to the general conditions of sale on the LITTLE FLAIR website. The buyer reads them and accepts them before placing an order by ticking a box provided for this purpose. The validation of the order by its confirmation means that the buyer adheres to the general terms and conditions of sale in force on the day of the order, the conservation and reproduction of which are ensured by the professional seller in accordance with article 1127-2 of the civil code (former C. civ., art. 1369-4).

LITTLE FLAIR undertakes to respect the obligations incumbent upon it within the framework of the present conditions of sale.

Article 2 – Registration

It is not mandatory to have an account to access all products on sale on the site, except for special marketing operations. Membership is acquired only after registration.

LITTLE FLAIR reserves the right to accept or refuse a member or to review access rights at any time. The new member receives a confirmation e-mail, to the e-mail address previously filled in the form, which validates his/her registration with LITTLE FLAIR. The member is then the holder of a personal account on which he/she can make purchases.
The member assumes full responsibility for the use and conservation of his password. In case of loss, theft or communication of your password to a third party, the member is invited to reset his password via the Contact section.

By subscribing to the LITTLE FLAIR newsletter, the member agrees to receive by e-mail invitations to sales and newsletters and/or offers from partner organisations and companies. If the member no longer wishes to receive emails, she/he may withdraw this authorization at any time via the contact section or by clicking directly on the "unsubscribe" link at the bottom of previous emails received.

Article 3 – Products

Features
LITTLE FLAIR endeavors to provide a complete description of the products available through descriptions, characteristics and photographs.
The characteristics appearing on the descriptive page of the products offered by LITTLE FLAIR are established on the basis of the data provided by the suppliers.
LITTLE FLAIR undertakes to provide the most accurate pictures possible, in order to visualise the product in situation. In the spirit of the site's perfectibility, LITTLE FLAIR encourages members to report any erroneous information that may appear on a product sheet.
The products offered for sale presented in the catalogue published on the site are each described with their essential characteristics as defined in article L.111-1 of the French Consumer Code. The photographs illustrating the products do not constitute a contractual document.
Instructions for use
The method of use of the product, if essential, is mentioned on the electronic catalogue or at the latest on delivery.
Compliance
The products shall comply with the requirements in force relating to the safety and health of persons, fair trading and consumer protection at the time they are placed on the market.
For products offered for sale in a foreign country that is a member of the European Union, the products comply with the requirements of French law in force at the time they are placed on the market.
Availability of stocks
Products are offered and delivered within the limits of available stocks. In the event of unavailability of the product ordered, the seller shall immediately inform the buyer and may offer him a product of equivalent quality and price or, failing this, a purchase voucher for the amount of the order that can be used for any future order.  In the event of disagreement by the buyer, the seller shall refund the sums paid within 1 month.
Apart from the reimbursement of the price of the unavailable product, the seller is not obliged to pay any cancellation compensation, unless the non-fulfilment of the contract is personally attributable to him. The online sales offers presented on the site are valid, in the absence of any indication of a particular duration, as long as the products appear in the electronic catalogue and within the limit of available stocks.

Article 4 – Prices

The prices displayed on LITTLE FLAIR are indicated in euros excluding delivery and transport costs mentioned before validation of the order and invoiced in addition.

For foreign buyers of LITTLE FLAIR, prices are also displayed in 28 other currencies (AUD, BRL, CAD, CHF, CZK, DKK, GBP, HRK, HUF, IDR, JPY, KRW, MMK, MXN, MYR, NOK, NZD, PKR, PLN, RON, RUB, SEK, SGD, THB, TRY, UAH, USD, ZAR).

The prices of the products do not include the participation in the shipping costs, except for special operations. Special packaging and any special requests (shipping abroad, express shipping, courier) will be extra charged.

The amount of the carriage costs is indicated at the time of the validation of the order and is subject to the acceptance of the purchaser. If the delivery is said to be free in a geographical area, then the product will not be subject to shipping costs.

In the event of a price promotion, the professional seller undertakes to apply the promotional price to any order placed during the period of the advertising made for the promotion.

LITTLE FLAIR reserves the right to modify its prices at any time, while guaranteeing to the consumer the application of the price in force on the day of the order.

Customs clearance
At the time of purchase, the customer buys the product and becomes the importer of the purchased product. The customer is therefore particularly responsible for the processes of importing and clearing the product through the local customs offices. Depending on the price of the order, the customer may be asked to pay customs duties. The prices of the products do not include import taxes or customs duties, which will have to be paid in addition and will be fully charged to the customer.

Article 5 – Terms of Order

Steps for the conclusion of the contract:

Orders can only be placed on www.little-flair.com. Every buyer declares and guarantees to have the legal capacity to order on LITTLE FLAIR.

The buyer certifies that, at the date of the order, he/she is at least 18 years old or has the legal authorization to make a purchase on LITTLE FLAIR. The purchaser also guarantees that he/she is fully authorized to use the bank card provided for the transaction and that it is not a card used fraudulently, and then undertakes to ensure that the card has sufficient funds to cover the purchases made.

Any purchase made on www.little-flair.com will be deemed to have been made by the account user. All the data recorded by LITTLE FLAIR constitute proof of the transactions made by the buyer on www.little-flair.com.

The order is only validated when the buyer has made a double click, in accordance with the law on confidence for the digital economy of 21 June 2004.

To place an order, the consumer, after having filled his virtual basket by indicating the selected products and the desired quantities, then clicks on the « Place Order » or « Checkout » button and provides the information relating to the delivery and the method of payment.

Before clicking on the "Confirm Order" button, the consumer has the opportunity to check the details of his order and its total price and to return to the previous pages to correct any errors or possibly modify his order.

Confirmation of the order implies acceptance of Little Flair Terms and Service and forms the contract.

LITTLE FLAIR then sends by e-mail the confirmation of the registered order, subject to full payment, and a second e-mail is sent to the member when the products are dispatched with the tracking number, depending on the chosen carrier.

Modification of the order
Any order modification by the buyer after confirmation of his order is subject to acceptance by LITTLE FLAIR. LITTLE FLAIR reserves the right to make modifications to the product ordered which are linked to technical developments under the conditions provided for in article R. 212-4 of the consumer code.

Validation of the order
LITTLE FLAIR reserves the right to refuse any order for legitimate reasons and more particularly if the quantities of products ordered are abnormally high for buyers who are consumers. The sales contract is formed when the consumer sends the confirmation of his order.

Archiving and proof
The archiving of communications, purchase orders and invoices is carried out on a reliable and durable medium so as to constitute a faithful and durable copy in accordance with article 1360 of the Civil Code (former C. civ., art. 1348). These communications, purchase orders and invoices may be produced as proof of the contract.

Resolution
The order can be resolved by the buyer by registered letter with acknowledgement of receipt or by writing on another durable medium in case of:
- delivery of a product that does not conform to the declared characteristics of the product ;
- delivery beyond the deadline set in the purchase order or, failing such a date, within thirty days of the conclusion of the contract, after the seller has been instructed, in the same way and without result, to make delivery within a reasonable additional period;
- a price increase which is not justified by a technical modification of the product imposed by the public authorities.

In all these cases, the buyer may ask for a refund plus interest calculated at the legal rate from the date of receipt of the deposit.

The order may be cancelled by the seller in such cases:
-The buyer's refusal to take delivery;
- non-payment of the price (or the balance of the price) at the time of delivery.

In all these cases, the deposit paid with the order remains acquired by the seller as compensation.

 

Article 6 – Terms of Payment

The payment of the order is made by credit card via our partner STRIPE.
The order confirmed by LITTLE FLAIR will only be effective once the bank payment centres have given their agreement. In case of refusal by the bank, the order will be automatically suspended and LITTLE FLAIR will take care to inform the buyer by e-mail.
Furthermore, LITTLE FLAIR reserves the right to refuse any order from a buyer with whom there is a dispute.

Article 7 – Payment Security

LITTLE FLAIR uses the PCI-DSS (Payment Card Industry Data Security Standard) security system, which consists of effectively encrypting all banking information using software.
The bank details of the member, wishing to make purchases by credit card, will be required for each new order. In any case and following a payment on www.little-flair.com, LITTLE FLAIR does not keep or collect its customers' confidential banking data. The credit/debit card number is never kept.
Only the partner banking establishments: STRIPE and PAYPAL keep the card numbers.

Article 8 – Products Unavailability

Despite all the precautions implemented by LITTLE FLAIR, a product ordered and purchased may be unavailable due to the supplier's constraints.
In the event of the unavailability of a product ordered before the end of its dispatch, LITTLE FLAIR will inform the purchaser by e-mail, within a maximum of one week, of the time period within which this product could be delivered.
In the event of permanent unavailability, in accordance with the provisions of article L121.20.3 of the Consumer Code, LITTLE FLAIR undertakes to reimburse the product in full, by automatic transfer to the account with which the buyer paid for the order, as soon as possible. An e-mail will be sent to the buyer to inform him that his card has been credited and that his purchase is now reimbursed.

Article 9 – Terms of Delivery

Orders placed on LITTLE FLAIR are delivered in France and abroad by several different carriers (China Post, USPS, Canada Post, La Poste).
From the delivery date indicated in the order form, the ownership of the product is transferred to the buyer.
Orders are shipped to the delivery address indicated at the time of ordering. Neither the carrier nor LITTLE FLAIR can be held responsible for non-delivery due to an erroneous or incomplete delivery address.
In any case, delivery times in working days are indicated when the order is finalized and LITTLE FLAIR will inform the buyer by e-mail of the dispatch of the parcel with its tracking number.
The fact that the buyer is absent at the time of delivery cannot be considered as a delay. In the event of various cases of force majeure recognized by French jurisprudence, delivery times may be extended.
In case of late delivery, the customer must first contact LITTLE FLAIR at contact@little-flair.com or via the contact form to open an inquiry with the chosen carrier. The shipping costs may be reimbursed to the customer if the carrier's investigation declares the said delay. An investigation result may take up to 30 working days.
In case of non-receipt of a package within the time limits indicated and that a shipment has been sent, the buyer has 30 days to claim his package. An investigation is carried out by LITTLE FLAIR with the carrier and may take several days, up to 30 working days. During this period, no refund or return can be made. Once this period has passed, LITTLE FLAIR will no longer be able to proceed with an investigation.
When the product is delivered to the address indicated on the order form by a carrier, it is up to the buyer to check the condition of the delivered product in the presence of the delivery man and, in case of damage or missing items, to express reservations on the delivery note or on the transport receipt, and possibly to refuse the product and to inform the seller.
LITTLE FLAIR will make every effort to deliver the product(s) before the delivery due date. If LITTLE FLAIR does not deliver the product(s) before the delivery due date, LITTLE FLAIR will make every effort to deliver the product(s) as quickly as possible. The delivery date and/or the delivery due date are provided as an indication and the delivery time will not constitute an essential condition of the contract. Notwithstanding anything to the contrary herein, LITTLE FLAIR cannot be held responsible for any delay in delivery, whatever the cause.
 

Article 10 – Withdrawal Right

In accordance with the provisions of Article L221-18 of the Consumer Code, the buyer has a period of fourteen days to exercise his right of withdrawal from the date of receipt of his order. LITTLE FLAIR extends this retraction period by an additional sixteen days from the end of the legal retraction period. The buyer therefore has a total of thirty days to return his order.

Products returned worn, incomplete, damaged or worn out are not accepted. Returns are accepted if the returned products remain the same as when they were shipped, with the original packaging, certificates and labels.

Article 11 – Refunds and Returns

The customer has 30 days to return items that are not suitable for him/her to receive a full refund on the card used for the initial payment.
LITTLE FLAIR does not make exchanges.
If the 30 days are exceeded, LITTLE FLAIR will unfortunately not be able to offer the customer a refund.
In order to be able to return an item(s) and receive a partial or full refund, the returned items must be returned in the same condition as they were shipped and in the original package.
How to return your item(s)?
The customer will be required to pay the return costs for items that he does not wish to keep. If the customer has received a faulty or damaged item, LITTLE FLAIR undertakes and takes at its expense the return of the new item.
Contact LITTLE FLAIR's After Sales Service at the following address: contact@little-flair.com:
1. The request for reimbursement
- Your order number
- The reason why you wish to be reimbursed
- Pictures of the product (if defective or damaged)
LITTLE FLAIR's After Sales Service will then quickly get back to you with a solution and the address to which to send the products back for refund.
2. The return
Before returning your package, make sure that no old labels remain on the package.
Remember to use a parcel tracking method to return your package, especially if its value exceeds 70 euros.
Put a note inside your parcel with your parcel number.
Please do not send your package directly to the address indicated on your package.
LITTLE FLAIR cannot be held responsible for the loss or theft of a package in transit for a refund.
3. Confirmation of receipt
LITLLE FLAIR will communicate by e-mail to the customer the good reception of his return package.
 

Article 12 – Responsibility 

If a problem arises, the buyer should first contact LITTLE FLAIR in order to obtain an amicable solution, at the following email address: contact@little-flair.com or on the contact form.
Disclaimer of liability
LITTLE FLAIR cannot be held liable in the event of non-execution or poor execution of the contract due either to the buyer, or to the insurmountable and unforeseeable fact of a third party to the contract, or to force majeure.
LITTLE FLAIR cannot be held responsible in case of any damage whatsoever resulting from the improper use of a product.
No indemnity can be requested apart from those provided for by the Consumer Code.
Cross-border contracts in the internal market
The responsibility of the professional seller cannot be engaged for non-conformity of the product to the legislation of the country of the consumer to whom it is up to check if the product is not prohibited for sale in his country.
Product safety defect
In the event of damage caused by a product safety defect, the consumer must seek the responsibility of the manufacturer identifiable from the information mentioned on the product packaging.
Penalty clause
In all cases of non-fulfilment of its obligations by the consumer, the deposit paid with the order remains acquired by the professional seller as compensation.

Legal guarantee of conformity and guarantee of hidden defects.
Consumer information
All products supplied by the seller benefit from the legal guarantee of conformity provided for in articles L. 217-4 and following of the Consumer Code (C. Consom., L. 211-4 to L. 211-14) or the guarantee of hidden defects provided for in articles 1641 to 1649 of the Civil Code.
Implementation of the guarantee of conformity
Article L217-4
Consumer Code The seller is obliged to deliver goods in conformity with the contract and is liable for any lack of conformity existing at the time of delivery. He is also liable for defects in conformity resulting from packaging, assembly instructions or installation when this was made at his expense by the contract or was carried out under his responsibility.
Article L217-5 Consumer Code
In order to be in conformity with the contract, the property must :
Be fit for the use ordinarily expected of an asset that appears to be
- Correspond to the description given by the seller and possess the qualities that the seller has presented to the buyer in the form of a sample or model;
- Have the qualities that a buyer can legitimately expect in the light of public statements made by the seller, the producer or his representative, particularly in advertising or labelling;
- Present the characteristics defined by mutual agreement between the parties or be suitable for any special use sought by the buyer, brought to the knowledge of the seller and accepted by the latter.
Article L. 217-12 of the Consumer Code (former C. Consom., art. L. 211-12)
Any action resulting from lack of conformity shall be time-barred after two years from the date of delivery of the goods.
Implementation of the guarantee for hidden defects
Article 1641 of the Civil Code
The seller is bound by the warranty on account of hidden defects of the thing sold which render it unfit for the use for which it is intended, or which diminish this use so much that the buyer would not have acquired it, or would only have paid a lower price for it, if he had known about them.
Article 1648 of the Civil Code
The action resulting from redhibitory defects must be brought by the purchaser within two years of the discovery of the defect.

Article 13 – Personal Data

All member information and data is strictly confidential. LITTLE FLAIR undertakes to use this information exclusively within the framework of the operation of its site. In this respect, LITTLE FLAIR undertakes neither to sell nor to rent to a third party all the data concerning its members. In accordance with the provisions of article 34 of the law "Informatique et libertés" of 6 January 1978, members have the right to access, modify and suspend data concerning them. To do so, the member can exercise this right by writing online in the Contact section.
LITTLE FLAIR undertakes to immediately delete members wishing to leave its database.  Pursuant to Regulation 2016/679 of the European Parliament and of the Council on the protection of individuals with regard to the processing of personal data and on the free movement of such data (hereinafter the "General Data Protection Regulation" or "GDPR"), the processing of Personal Data in the context of the Contract shall be governed by the terms and conditions of this Article. All words beginning with a capital letter in this Article shall be deemed to have the same meaning as the one retained by the GDPR and the Contract.
Where is your Personal Data stored?
The Company's online site is hosted by Shopify Inc. They provide LITTLE FLAIR with the online e-commerce platform that allows LITTLE FLAIR to sell its products to customers.
Your Data is stored via Shopify data storage, databases and the general Shopify application. They store your Data on a secure server protected by a firewall.
Who processes your Personal Data?
LITTLE FLAIR controls the Personal Data that you communicate to us and is responsible for your Personal Data in accordance with the GDR.
Who can consult your Data?
LITTLE FLAIR does not under any circumstances transfer or market your Data for marketing purposes to outside companies.
The data transferred to third parties will only be used for the purposes of dispensing our Services: companies to validate your address, communication agencies to send you an order confirmation, warehouses and distribution service providers in relation to the delivery of your order. Payment service providers for your payment. Credit reference agencies for identity and credit checks and collection agencies.
Please note that many of these recipients have the right or obligation to use your personal data.
So for these suppliers, we recommend that you read their privacy policies so that you can understand how your personal information will be treated by these suppliers.
Once you leave our store's website or are redirected to a third party website or application, including when you click on links on our website, this privacy policy or the terms of use of our website no longer apply.
What is the purpose of the Processing of your Data?
LITTLE FLAIR undertakes to use your personal data only for marketing and communication activities related to the development and expansion of the website www.little-flair.com and to present our customers with the information they may need (targeting, e-mail marketing, newsletters, internal surveys).
What kind of personal data does LITTLE FLAIR use?
LITTLE FLAIR uses the following categories of personal data:
- Contact details such as name, address, e-mail address and telephone number, age, etc.
- Payment details and payment history
- Credit information
- Order Information

For what purposes do we use your personal data?
LITTLE FLAIR uses your Personal Data to manage your online purchases on the www.little-flair.com website by processing your orders and returns through our online services and to send you notifications about the status of your delivery or in case of problems with the delivery of your items.
LITTLE FLAIR also uses your Personal Data to manage your payments, as well as to process claims and product warranty issues.
How long do we keep your data?
LITTLE FLAIR keeps your data for as long as you are an active customer, and for 6 months after your last purchase.
What are the legal conditions for data processing?
For each Processing of your Personal Data collected by LITTLE FLAIR from you, LITTLE FLAIR will inform you whether the provision of the Personal Data is legally obligatory or necessary to conclude a contract, as well as the purpose of the use of this Data, and the possible consequences if you choose not to provide it.
What are your rights?
Right of access
You have the right to request information about the Personal Data that LITTLE FLAIR holds about you. You can contact LITTLE FLAIR who will send you your Personal Data by e-mail.
Right of portability
Where LITTLE FLAIR processes your Personal Data by automated means in accordance with your consent or agreement, you have the right to obtain a copy of your data transferred to you or another party in a structured and current format. This applies only to the Personal Data that you have provided.
Right of rectification
You have the right to request the rectification of your Personal Data if they are inaccurate, including to complete your incomplete Personal Data.
Right of deletion
You have the right to delete any Personal Data processed by LITTLE FLAIR at any time, except in the following situations:
- You have an ongoing matter with Customer Service
- You have an open order that has not yet been delivered or has been partially delivered.
- You have debts with LITTLE FLAIR regardless of the method of payment
- Your debts have been sold to a third party within the last three years or within the last year for deceased clients.
- Your credit application has been declined in the last three months
- If you have made a purchase, we will retain your personal data in connection with your transaction for accounting purposes.
Your right to object to the processing of your data on the basis of a legitimate interest
You have the right to object to the processing of your Personal Data on the basis of a legitimate interest. LITTLE FLAIR will stop using your Personal Data unless the use of your data that overrides your interest and rights or for legal reasons is proven to be justified.

Your right to oppose direct marketing
You have the right to object to direct marketing, including profile analysis for marketing purposes. You can unsubscribe from direct marketing materials by following the instructions in each marketing message.
Right of Restriction
You have the right to request that LITTLE FLAIR limits the use of your personal data in the following circumstances:
- If you object to the processing of your data on the basis of a legitimate interest of LITTLE FLAIR, then LITTLE FLAIR will limit the processing of these data while verifying the legitimate interest.
- If you declare that your personal data is inaccurate, LITTLE FLAIR must limit the processing of this Data pending verification of the accuracy of the personal data.
- If the processing is unlawful, you can oppose the deletion of the personal data and request the limitation of the use of your personal data.
- If LITTLE FLAIR no longer needs the Personal Data but it is necessary for the defense of a right in court.
How to exercise your rights?
LITTLE FLAIR takes data protection very seriously and therefore has a dedicated customer service department to answer your questions about your above-mentioned rights. You can contact LITTLE FLAIR at the following e-mail address: contact@little-flair.com.
Right to complain to a supervisory authority :
If you feel that LITTLE FLAIR is using your Personal Data inappropriately, you can contact us. You also have the right to file a complaint with the supervisory authority.

MEDIATION
Prior claim
Articles R. 221-2 et seq. of the Consumer Code
In the event of a dispute, you must first contact the company's customer service department at (non surcharged number from a landline in mainland France), Monday to Friday except public holidays or holidays, from (indicate opening hours) or by e-mail (e-mail address) or post to (geographical address of the professional to which the consumer can send any complaint).

Request for mediation
In the event of failure to make a claim to the consumer service or in the absence of a response from this service within two months, the consumer may submit the dispute relating to the order form or these Terms of Service opposing him to the professional seller to a mediator of his choice, and approved by LITTLE FLAIR, who will attempt, in complete independence and impartiality, to bring the parties together with a view to reaching an amicable solution. The parties to the contract remain free to accept or refuse recourse to mediation and, in the event of recourse to mediation, to accept or refuse the solution proposed by the mediator.

Competent court
In the absence of an amicable agreement, you may refer to the competent court for any dispute relating to the existence, interpretation, conclusion, execution or breach of the contract as well as all documents related to this contract. The competent court will be that of the place of domicile of the defendant (Article 42 of the Code of Civil Procedure) or that of the place of actual delivery of the thing or performance of the service (Article 46 of the Code of Civil Procedure).

Applicable law
This contract and the Terms of Service governing it are subject to French law.
Cross-border contracts in the domestic market.
This contract and the Terms of Service governing it are subject to French law.

For any additional information, we remain at your disposal.
Please contact us under the page Contact
Or write to us at contact@little-flair.com